删除路径 Deletion Path
当前支持应用内自助删号；如果无法登录，也可以通过邮箱提交身份核验后的协助请求。 The current version supports in-app self-service deletion; if you cannot sign in, you can also request support by email after identity verification.
AI 字典账号与数据删除 AI Dictionary Account and Data Deletion
账号与数据删除说明 Account and Data Deletion Guide
你可以在已登录状态下直接在应用内发起账号删除。 本页面说明推荐操作路径、删除后的即时影响、服务端会删除或匿名化的内容、 可能继续保留的记录，以及为什么删除账号不会自动取消 App Store 或 Google Play 订阅。 You can start account deletion directly inside the app while logged in. This page explains the recommended path, the immediate effects after deletion, what server-side content is deleted or anonymized, what records may still be retained, and why deleting the account does not automatically cancel App Store or Google Play subscriptions.
重要提醒： 删除账号后，当前设备会退出登录，你将失去该账号下的会员权益、 资料与账号关联数据访问权限。该操作通常不可撤销；如你以后再次使用相同邮箱、Apple 或 Google 登录， 系统通常会创建新账号，而非恢复旧账号。 Important reminder: After deletion, the current device will be signed out and you will lose access to memberships, profile data, and account-linked records under that account. The action is generally irreversible. If you later sign in again with the same email, Apple, or Google account, the system will usually create a new account rather than restore the old one.
删除后状态 After Deletion
账号会停用，部分服务端记录会删除或匿名化，但设备本地最近搜索和缓存内容可能仍保留。 The account is deactivated, some server-side records are deleted or anonymized, while recent searches and cached content may still remain on the device.
订阅与本地记录 Subscriptions and Local Records
删号不会自动取消应用商店订阅，也不会自动清理设备本地保留的数据，需要分别处理。 Deleting the account does not cancel store-managed subscriptions or automatically clear data retained locally on the device; handle both separately.
1. 如何删除账号 1. How to delete your account
如果你仍可正常登录，推荐使用应用内自助删除流程： If you can still sign in normally, we recommend using the in-app self-service deletion flow:
- 登录 Lingo Bear。 Sign in to Lingo Bear.
- 进入“个人资料 / 编辑资料”页面。 Open the "Profile / Edit Profile" page.
- 点击“删除账号 / 永久删除账号”。 Tap "Delete Account / Permanently Delete Account."
- 阅读风险提示并确认删除。 Review the risk warning and confirm deletion.
如果你无法登录原账号，或在删除过程中遇到问题，可发送邮件至 support@lingo-bear.com， 并尽量提供注册邮箱、常用登录方式（邮箱 / Apple / Google）及问题描述， 以便我们核验身份并协助处理。 If you cannot sign in to the original account, or if you encounter issues during deletion, email support@lingo-bear.com and provide your registered email, usual sign-in method (email / Apple / Google), and a description of the issue so we can verify your identity and assist.
2. 删除确认后会立即发生什么 2. What happens immediately after deletion
- 当前账号会被停用，当前设备会退出登录，会话失效。 The current account is deactivated, the current device is signed out, and active sessions become invalid.
- 该账号下的会员或订阅权益访问会结束，但原购买平台的自动续费设置不会自动取消。 Access to memberships or subscription entitlements under that account ends, but auto-renewal settings on the original store are not canceled automatically.
- 部分当前设备缓存会被清理，但设备本地搜索历史和本地图片副本不保证自动全部移除。 Some cache on the current device is cleared, but local search history and local image copies on the device are not guaranteed to be fully removed automatically.
- 如你以后重新登录，同一登录方式通常会创建新账号，旧数据不保证可恢复。 If you sign in again later, the same sign-in method will usually create a new account, and prior data is not guaranteed to be recoverable.
3. 服务端通常会删除或去关联的内容 3. Server-side content typically deleted or de-linked
根据当前实现，删除流程会优先处理以下与账号直接关联的内容： Under the current implementation, the deletion flow prioritizes the following content directly linked to the account:
- 登录身份与绑定关系，例如邮箱身份记录、第三方登录绑定、活动会话与验证码记录。 Sign-in identity and binding data, such as email identity records, third-party sign-in bindings, active sessions, and verification-code records.
- 用户资料，例如昵称、头像、手机号、偏好设置以及用户资料表中的相关字段。 User profile data, such as nickname, avatar, phone number, preferences, and related fields stored in the user-profile record.
- 与账号直接关联的部分学习数据，例如用户自定义词汇、关键词或同类记录。 Some account-linked learning data, such as user-defined word records, keyword records, or similar entries.
- 主用户记录中的直接识别信息会被清空，并改为删除/匿名化状态。 Direct identifiers in the main user record are cleared, and the record is converted into a deleted or anonymized state.
4. 可能继续保留的内容 4. Content that may still be retained
出于合规、安全、财务、审计或系统一致性原因，以下类别的信息可能在删除后继续保留， 或以匿名化、去标识化方式保存： For compliance, security, financial, audit, or system-consistency reasons, the following categories of information may continue to be retained after deletion, or may be stored in anonymized or de-identified form:
| 信息类型 Information type | 保留原因 Reason for retention |
|---|---|
| 匿名化主记录与邮箱哈希 Anonymized main record and email hash | 用于审计、删除状态一致性、风控和防止账号冲突。 Used for auditing, deletion-state consistency, risk control, and preventing account conflicts. |
| 订单、收据、购买令牌、订阅校验记录 Orders, receipts, purchase tokens, and subscription-verification records | 用于财务、对账、退款争议、应用商店合规和防欺诈。 Used for finance, reconciliation, refund disputes, app-store compliance, and fraud prevention. |
| 安全日志、请求日志和必要审计记录 Security logs, request logs, and necessary audit records | 用于安全分析、问题排查、法律合规和服务稳定性。 Used for security analysis, troubleshooting, legal compliance, and service stability. |
5. 删除后设备本地还可能保留什么 5. What may still remain locally on your device
AI 字典的最近搜索记录与部分查询图片副本存储在设备本地， 以支持“探索记录”再次查看。当前删号流程的重点是清理服务端账号与账号关联数据， 因此这些设备本地记录不保证会随删号自动全部清除。 Recent AI dictionary searches and some query-image copies are stored locally on the device to support revisiting "Explorations." The current deletion flow focuses on removing the server-side account and account-linked data, so these local device records are not guaranteed to be fully erased automatically as part of account deletion.
如你希望同步清除这些本地记录，可在仍安装应用时进入“探索记录 / Explorations”清空历史， 或直接删除应用以移除本地数据库和本地图片副本。 If you want to remove these local records as well, while the app is still installed, go to "Explorations" and clear history, or remove the app to erase the local database and local image copies.
6. 为什么删号不会自动取消订阅 6. Why deletion does not automatically cancel subscriptions
自动续费订阅由 App Store 或 Google Play 代为管理，应用本身无法直接替你取消原购买平台中的订阅合同。 因此，删除账号不会自动停止未来扣费。 Auto-renewable subscriptions are managed by the App Store or Google Play, and the app itself cannot directly cancel the subscription contract held on the original purchase platform. As a result, deleting the account does not automatically stop future billing.
如需停止自动续费，请在原购买平台操作取消： 对 Apple 订阅，请前往 iOS 设置中的 Apple ID 订阅管理； 对 Google Play 订阅，请前往 Google Play 的订阅管理页面。 To stop auto-renewal, cancel on the original purchase platform: for Apple subscriptions, use Apple ID subscription management in iOS Settings; for Google Play subscriptions, use the subscription-management page in Google Play.
7. 无法登录或需要协助时怎么办 7. What to do if you cannot sign in or need help
如果你无法登录原账号、怀疑账号被他人使用、需要监护人协助删号， 或希望咨询本地历史、订阅取消、交易记录保留等问题， 请发送邮件至 support@lingo-bear.com。 If you cannot sign in to the original account, suspect unauthorized use, need guardian assistance with deletion, or want help regarding local history, subscription cancellation, or transaction-record retention, please email support@lingo-bear.com.