适用范围 Scope
覆盖账号注册、AI 对话、实时字幕、语音输入、推送通知、会员订阅和蓝星币结算。 Covers account registration, AI conversations, live subtitles, voice input, push notifications, memberships, and Blue Star billing.
隐私政策 Privacy Policy
隐私政策 Privacy Policy
本政策说明 Lingo Bear 在账号注册、AI 对话、订阅购买、蓝星币结算、 推送通知和客户支持过程中如何收集、使用、共享、保存和删除与你有关的信息。 This Policy explains how Lingo Bear collects, uses, shares, retains, and deletes information about you during account registration, AI conversations, subscription purchases, Blue Star billing, push notifications, and customer-support interactions.
重点说明： Lingo Bear 面向儿童与家庭场景设计。 如监护人认为孩子向我们提供了不应提供的信息，可按本页末尾联系方式与我们联系。 Key point: Lingo Bear is designed for child and family usage scenarios. If a guardian believes a child has provided information that should not have been provided, the guardian may contact us using the details at the end of this page.
重点边界 Key Boundary
需要重点关注对话内容、语音音频、转写文本、交易记录和互动字幕相关行为数据。 Pay special attention to conversation content, voice audio, transcriptions, transaction records, and behavior data tied to interactive subtitles.
相关操作 Related Action
如果你计划停止使用对话服务，请同时查看账号删除说明与订阅处理提醒。 If you plan to leave the conversation service, review the account-deletion guide and subscription reminder alongside this policy.
1. 我们是谁 1. Who we are
Lingo Bear 由北京键仁键智科技有限公司（Beijing Jianren Jianzhi Technology Co., Ltd.）提供与运营。 如你对本政策或你的个人信息处理有疑问，可通过 support@lingo-bear.com 与我们联系。 Lingo Bear is provided and operated by Beijing Jianren Jianzhi Technology Co., Ltd. If you have questions about this Policy or about the processing of your personal information, you may contact us at support@lingo-bear.com.
注册地址：北京市通州区砖厂北一街3号院1号楼3层-089。 Registered address: 3F-089, Building 1, Courtyard 3, Zhuanchangbei 1st Street, Tongzhou District, Beijing.
2. 我们处理的信息 2. Information we process
我们按功能场景处理不同类别的信息。下表列出了当前服务中较核心的数据类型： We process different categories of information depending on the feature context. The table below lists the core data types in the current service:
| 数据类别 Data category | 典型内容 Typical content | 主要用途 Primary purpose |
|---|---|---|
| 账号与身份信息 Account and identity information | 邮箱、Apple / Google 登录标识、昵称、头像、手机号、国家或地区偏好 Email address, Apple / Google identifiers, nickname, avatar, phone number, country or region preference | 创建账号、完成登录、维护安全状态、同步资料和偏好 Create accounts, complete sign-in, maintain security status, and sync profile and preferences |
| 资料与偏好信息 Profile and preference information | 年龄、性别、语言偏好、功能偏好、用户资料元数据 Age, gender, language preference, feature preferences, and user-profile metadata | 个性化产品体验、资料展示、功能配置和家长管理 Personalize product experiences, display profile data, configure features, and support guardian management |
| 内容与交互数据 Content and interaction data | 你输入、上传或生成的文本、图片、音频、提示词、对话记录和历史操作记录 Text, images, audio, prompts, conversation records, and history records that you input, upload, or generate | 提供 AI 互动、历史同步、内容生成与使用记录能力 Provide AI interactions, history synchronization, content generation, and usage-record features |
| AI 交互数据 AI interaction data | 语音音频、转写文本、对话内容、提示词、AI 回复、会话元数据 Voice audio, transcription text, conversation content, prompts, AI replies, and session metadata | 提供沉浸式 AI 对话、语音转写、语音合成、质量改进与故障排查 Provide immersive AI conversations, speech transcription, speech synthesis, quality improvement, and troubleshooting |
| 支付与权益数据 Payment and entitlement data | 订阅状态、订单、收据、购买令牌、交易编号、蓝星币余额、流水、签到奖励、会话结算记录 Subscription status, orders, receipts, purchase tokens, transaction identifiers, Blue Star balance, ledger records, check-in rewards, and session billing records | 完成订单验证、发放权益、对账、风控和处理退款争议 Validate orders, deliver entitlements, perform reconciliation, support risk control, and handle refund disputes |
| 设备与技术数据 Device and technical data | 设备标识、IP 地址、用户代理、平台、语言地区、日志、请求标识、推送通知令牌 Device identifiers, IP address, user agent, platform, locale, logs, request identifiers, and push notification tokens | 身份验证、安全风控、推送通知、性能监控和服务运维 Authentication, security risk control, push notifications, performance monitoring, and service operations |
3. 我们如何使用这些信息 3. How we use this information
- 提供账号登录、资料管理、AI 互动、通知和客户支持功能。 To provide account login, profile management, AI interactions, notifications, and customer support.
- 验证订阅、充值、恢复购买、蓝星币消费、会话计费和权益同步。 To verify subscriptions, recharge, restore purchases, Blue Star spending, session billing, and entitlement synchronization.
- 保护服务安全，防止欺诈、滥用、未授权访问和支付异常。 To protect service security and prevent fraud, abuse, unauthorized access, and payment anomalies.
- 发送登录验证码、密码重置邮件、服务通知和必要的运营提醒。 To send login codes, password-reset emails, service notices, and necessary operational reminders.
- 进行错误排查、日志审计、缓存控制、限流、性能监控和服务优化。 To troubleshoot errors, audit logs, manage caching, rate limiting, performance monitoring, and service optimization.
- 履行法律、监管、税务、财务、应用商店及合规义务。 To meet legal, regulatory, tax, financial, app-store, and compliance obligations.
在适用法律要求的范围内，我们可能基于履行合同、你的同意、合法权益或法定义务处理你的信息。 Where required by applicable law, we may process your information on the basis of contract performance, your consent, legitimate interests, or legal obligations.
5. 儿童与家庭场景 5. Children and family use
Lingo Bear 的产品设计面向儿童和家庭使用场景。我们会尽量仅处理提供服务所需的信息， 并要求未成年人在监护人同意和监督下使用本服务。 Lingo Bear is designed for children and family use. We seek to process only the information needed to provide the service and require minors to use the service with guardian consent and supervision.
如果你是监护人，并认为孩子向我们提供了不应提供的信息， 或希望行使删除、访问或更正请求，请通过本页面底部的联系方式与我们联系。 If you are a guardian and believe a child provided information that should not have been provided, or if you wish to request deletion, access, or correction, please contact us using the details at the end of this page.
6. 国际传输 6. International transfers
由于我们会使用国际化的云基础设施、应用商店、AI 服务和通知服务， 你的信息可能会在你所在国家或地区之外被处理或存储。 我们会在合理范围内采取合同、访问控制和安全措施来保护这些传输。 Because we use global cloud infrastructure, app stores, AI services, and notification services, your information may be processed or stored outside your country or region. We use reasonable contractual, access-control, and security measures to protect those transfers.
7. 数据保留与删除 7. Data retention and deletion
我们会在实现本政策所述目的所必需的期限内保留信息，并根据法律、税务、财务、争议处理、 安全审计、应用商店规则和反欺诈需要决定保留期限。 We retain information for as long as necessary to fulfill the purposes described in this Policy, taking into account legal, tax, financial, dispute-resolution, security-audit, app-store, and anti-fraud requirements.
- 账号活跃期间，我们会保留提供服务所需的账号、交互和权益数据。 While your account is active, we retain the account, interaction, and entitlement data needed to provide the service.
- 删除账号后，我们会删除或匿名化已接入删除流程的核心账号信息，例如登录身份、资料、会话、偏好及部分交互记录。 After account deletion, we delete or anonymize core account information already integrated into the deletion flow, such as login identities, profile data, sessions, preferences, and some interaction records.
- 部分交易、收据、安全日志、审计记录或匿名化主记录可能因合规原因继续保留。 Some transactions, receipts, security logs, audit records, or anonymized primary records may be retained for compliance reasons.
- 某些独立存储中的媒体文件、缓存、备份或跨系统内容工件，可能不会在确认瞬间从所有存储中立即消失，而会按清理或保留周期移除、去关联或覆盖。 Some media files, caches, backups, or cross-system content artifacts stored independently may not disappear from every storage location immediately upon confirmation, but will instead be removed, de-associated, or overwritten according to cleanup or retention cycles.
8. 我们如何保护信息 8. How we protect information
我们采用身份验证、访问控制、权限隔离、加密传输、速率限制、日志审计和合理的技术组织措施， 来降低数据泄露、滥用和未授权访问的风险。 We use authentication, access controls, permission isolation, encrypted transmission, rate limiting, log auditing, and reasonable technical and organizational measures to reduce the risk of data leakage, abuse, and unauthorized access.
尽管如此，没有任何系统能够保证绝对安全。你也应妥善保护自己的设备、登录邮箱、第三方账号和验证码。 Even so, no system can guarantee absolute security. You should also protect your device, email account, third-party account, and verification codes.
9. 你的权利与选择 9. Your rights and choices
根据适用法律和产品能力，你可以： Depending on applicable law and product capabilities, you may:
- 在应用内查看和更新部分账号资料、偏好与设置。 View and update some account profile fields, preferences, and settings in the app.
- 通过应用内入口删除账号，或在无法登录时通过邮件请求协助。 Delete your account through the in-app flow, or request assistance by email if you cannot sign in.
- 在设备系统中关闭通知权限，或停止使用相关功能。 Disable notification permissions in your device settings or stop using related features.
- 在原购买平台管理或取消自动续费订阅。 Manage or cancel auto-renewing subscriptions on the original purchase platform.
- 通过联系我们提出访问、更正、删除或限制处理请求。 Contact us to request access, correction, deletion, or restriction of processing where applicable.
10. 政策更新 10. Policy updates
我们可能根据法律、监管、产品功能或服务模式变化更新本政策。 更新后的版本会发布在本页面，并以页面标注的日期为准生效。 We may update this Policy in response to legal, regulatory, product-feature, or service-model changes. The updated version will be posted on this page and will take effect on the date shown here.
11. 联系我们 11. Contact us
如果你对本政策、数据请求、订阅数据、AI 交互处理或账号删除存在疑问， 请发送邮件至 support@lingo-bear.com。 If you have questions about this Policy, data requests, subscription-related data, AI interaction processing, or account deletion, please contact support@lingo-bear.com.